Terms & Conditions

About These Terms

These Terms and Conditions ("Terms") apply to all services provided by United Fitness Repair LLC ("United Fitness Repair," "we," "us"), including preventive maintenance, repair, installation, relocation, equipment inspections, parts procurement, warehouse receiving and storage, and technical consultation, and to your use of www.unitedfitnessrepair.com. "Customer" or "you" means the person or business that requests, approves, or receives our services.

By approving a proposal, submitting a service request, scheduling service, authorizing work, signing a work order, accepting service, or making payment, the Customer agrees to these Terms. If a signed service agreement with the Customer says something different, the signed agreement controls for that service.

Services

United Fitness Repair provides commercial fitness equipment services including, but not limited to:

• Preventive Maintenance
• Service Repair
• Equipment Inspection
• Equipment Installation
• Equipment Relocation
• Parts Procurement
• Technical Consultation

Specific services shall be described in proposals, work orders, estimates, service requests, invoices, preventive maintenance agreements, or other written documents issued by United Fitness Repair.

Estimates and Proposals

All estimates, quotations, and proposals are based upon information provided by the Customer.

Additional labor, travel, equipment, materials, site conditions, access requirements, permits, utility requirements, or unforeseen circumstances may result in additional charges.

Photographs, equipment inventories, floor plans, site information, and other materials provided by the Customer are used solely for estimating purposes and do not guarantee final pricing.

Unless otherwise stated in writing, all estimates and proposals are valid for thirty (30) days from the date issued.

Scheduling

Service dates are subject to technician availability, parts availability, weather conditions, site readiness, facility access, and operational requirements.

Requested service dates are not guaranteed until confirmed by United Fitness Repair.

United Fitness Repair shall not be liable for delays caused by circumstances beyond its reasonable control.

Payment Terms

For commercial Customers, payment is due thirty (30) days from the invoice date. For residential Customers, payment is due upon receipt of the invoice. Different terms apply only if agreed to in writing by United Fitness Repair.

Invoices not paid by the stated due date may be subject to a late fee of one and one-half percent (1.5%) per month (18% annually), or the maximum rate permitted by applicable law, whichever is less.

The Customer agrees to pay all reasonable costs incurred in collecting overdue balances, including collection agency fees, court costs, filing fees, and reasonable attorney's fees where permitted by law.

United Fitness Repair reserves the right to suspend future services until all outstanding balances have been paid in full.

Preventive Maintenance Agreements

Preventive Maintenance Agreements are available to commercial fitness facilities. Each agreement is governed by the Preventive Maintenance Service Agreement (version 3), which the Customer accepts by approving their preventive maintenance quote. If this page and that agreement differ, the agreement controls. The main points:

• Plans: Monthly Premium, Standard (every 2 months) or Quarterly Basic. The selected plan, covered equipment, start month and price are shown on the approved quote.
• Billing: Monthly Installment Billing (the default) or Service-Period Billing. Monthly Premium is invoiced on the 1st of each month. On the Every 2 Months and Quarterly plans, Monthly Installment Billing invoices on the 1st of every month, with each installment equal to the service-period price divided evenly across the period (the last installment includes any remaining cents); Service-Period Billing invoices on the 1st of each month with a scheduled visit. Preventive maintenance invoices are due within thirty (30) days.
• Term and cancellation: the agreement starts on the 1st of the selected start month and continues until either party cancels with thirty (30) days written notice. If a visit for a service period has been completed, the rest of that period's installments are due thirty (30) days after the notice. No visit is performed and nothing is charged for a period that would start during the notice, and amounts prepaid for a period that has not been serviced are refunded.
• Equipment changes: coverage and pricing are adjusted from the next service period, with the Customer's written agreement.
• Repairs: service calls, labor and parts discounts follow the selected plan; anything not included is billed at United Fitness Repair's standard rates in effect on the date of service.

Parts and Materials

Parts, freight, shipping charges, specialty materials, consumables, and manufacturer-supplied components are billed separately unless otherwise stated in writing.

Following diagnosis, inspection, or evaluation, United Fitness Repair will provide the Customer with an estimate for recommended replacement parts, materials, or repairs. Upon Customer approval of the estimate, United Fitness Repair will order the required parts and issue a parts invoice once the order has been placed. Any chargeable repair service or labor is billed on a separate invoice.

Special-order, custom-manufactured, discontinued, non-returnable, or non-refundable parts may require 100% payment in advance.

Labor, travel, installation, relocation, diagnostic services, and additional work not included in the parts estimate shall be billed separately upon completion of service.

Parts remain the property of United Fitness Repair until paid in full.

Service Repair

Service repair pricing may include trip charges, labor charges, diagnostic charges, replacement parts, freight charges, and other applicable service-related costs. A service call includes the trip and the first hour of labor; additional labor is billed in half-hour increments.

Customers enrolled in an active Preventive Maintenance Agreement shall receive service benefits according to their selected maintenance program. Customers not covered under an active Preventive Maintenance Agreement shall be billed according to United Fitness Repair's standard service rates.

Repairs authorized by the Customer are non-refundable once work has commenced. Additional repairs discovered during service may require Customer approval before work proceeds.

Installation and Relocation Services

Installation and relocation pricing is based upon information available at the time of estimation. Additional charges may apply due to site conditions, access limitations, stairways, elevators, carry distances, disassembly requirements, delays, or additional labor requirements.

United Fitness Repair shall exercise reasonable care during installation, assembly, disassembly, relocation, transportation, and placement of equipment. The Customer acknowledges that minor cosmetic scratches, scuffs, marks, or normal wear may occur during the movement of large commercial fitness equipment despite reasonable care being exercised.

United Fitness Repair shall not be responsible for damages resulting from concealed defects, inadequate access, building limitations, customer-provided transportation, undisclosed site conditions, manufacturer defects, equipment deterioration, or other conditions beyond its reasonable control.

Unless specifically included in the proposal, United Fitness Repair is not responsible for electrical work, plumbing work, flooring repairs, wall repairs, painting, permits, crane services, rigging services, structural modifications, or third-party contractor services.

Damage claims must be submitted in writing within seventy-two (72) hours of project completion.

Warehouse Receiving, Staging and Storage

United Fitness Repair may accept delivery of Customer equipment at its warehouse prior to installation, relocation, or scheduled delivery.

Receiving and staging fees

Receiving and staging fees are assessed upon receipt of equipment and include freight acceptance, visual inspection for shipping damage, inventory verification, warehouse handling, equipment staging, preparation for delivery or installation, and loading equipment onto installation vehicles.

• Large Pallet: $75 each
• XL Pallet: $100 each
• XXL Pallet: $125 each

Pallet classifications are determined by United Fitness Repair based on equipment size, footprint, handling requirements, and warehouse space occupied.

Included storage period

The first thirty (30) calendar days of storage are included with the receiving and staging fee at no additional charge.

Storage charges

Equipment remaining in storage beyond the initial thirty (30) calendar days is subject to monthly storage fees:

• Large Pallet: $25 per month
• XL Pallet: $50 per month
• XXL Pallet: $75 per month

Storage fees are billed monthly and continue until the equipment is delivered, installed, removed, or otherwise released by the Customer.

Delayed installations

If an installation, relocation, construction project, facility opening, or other project delay results in equipment remaining in storage beyond the included thirty (30) day period, applicable storage fees remain the responsibility of the Customer.

Abandoned equipment

Equipment remaining in storage for more than ninety (90) days without communication, payment, delivery scheduling, or written arrangements may be considered abandoned property to the fullest extent permitted by law. United Fitness Repair reserves the right to assess additional storage fees, refuse further storage, or pursue available remedies for recovery of unpaid charges.

Storage liability

While reasonable care will be exercised in handling and storing Customer equipment, United Fitness Repair shall not be responsible for concealed shipping damage, manufacturer packaging deficiencies, acts of God, theft, fire, flood, or other circumstances beyond its reasonable control.

Warranty

United Fitness Repair warrants labor performed for thirty (30) days from the service completion date against defects in workmanship only.

This warranty does not cover:

• Normal wear and tear
• Abuse or misuse
• Improper operation
• Lack of maintenance
• Environmental conditions
• Vandalism
• Manufacturer defects
• Failures unrelated to the original repair

Replacement parts are subject solely to the manufacturer's warranty, if any.

Customer Responsibilities

The Customer shall provide safe access to equipment and maintain a safe work environment. The Customer shall provide accurate equipment, facility, and site information.

Additional charges may apply for delays caused by restricted access, customer-caused delays, inaccurate information, or unsafe conditions.

Limitation of Liability

To the fullest extent permitted by law, United Fitness Repair's liability shall not exceed the amount paid for the specific services giving rise to the claim.

United Fitness Repair shall not be liable for indirect, incidental, special, punitive, or consequential damages, lost profits, loss of revenue, business interruption, or equipment downtime.

Force Majeure

United Fitness Repair shall not be responsible for delays or failures caused by events beyond its reasonable control.

Collections

Accounts remaining unpaid beyond thirty (30) days may be referred to a collection agency, legal counsel, or other recovery service. The Customer shall be responsible for all reasonable collection costs, court costs, filing fees, and attorney's fees where permitted by law.

Website Use and Online Requests

The content on this website is general information about our services. It is not a quote, a guarantee of availability, or technical advice for your specific equipment. Prices, service areas, and response times are confirmed only in a written estimate, proposal, or agreement from United Fitness Repair.

When you submit a request form, you agree that the information you give is accurate and that we may contact you about your request by phone, text message, or email. Submitting a request does not create an agreement or schedule service until we confirm it. Our request forms are provided through Jobber, a third-party service. How we handle your information is described in our Privacy Policy.

The United Fitness Repair name, logo, photos, and website content belong to United Fitness Repair. You may not copy or reuse them without our written permission.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California.

Changes to These Terms

We may update these Terms from time to time. The version posted on this page applies to services requested after the date it is posted. Work already approved stays under the Terms in effect when it was approved.

Contact

Questions about these Terms:

United Fitness Repair LLC, Lakewood, California
Phone: (562) 263-9085
Email: service@unitedfitnessrepair.com

Last updated: October 4, 2026